Monday, May 28, 2012

Fast And The Furious: Customer Service To The Next Level

I need it NOW.  In today’s generation, NOW is a common word.  We are now in Generation AO where people who were born between the early 2000s are mostly influenced by the age of Internet connectivity that gives them easy access to almost anything they want in just a flick of a finger.  NOW is their favorite word.  They don’t know the meaning of patience and waiting.  And if you want your business to survive in a world that is too fast, you have to be fast as well.
One way of doing it is making your service super fast without compromising anything especially the quality of your product or service.  Lets take the food industry as an example.  I am sure that you have encountered the terms food to go, takeaway delivery, to go, take out, drive thru and short stops.  These are terms that are used by different food establishments to call their fast delivery and super fast drive thru services. 
Now for them to keep up with the competition, they cant just rely on their manpower.  They need to use products that are also easy to use and quick to dispose.  This is where paper containers, plastic containers and custom beverage napkins come in.  People in the food industry can now use products such as paper cups, plates and plastic utensils.  Usage of these products is not just time efficient but it can also save on manpower costs.  There’s no need to wash dishes and utensils.  All they need to do is throw it and move to the next table.  Another benefit of using this tableware is its very competitive price.  You can buy in wholesale price to lessen your cost.
In today’s tight competition especially in the food business, you need to make your customer feel that they are the kings and queens of the business.  And taking your service to the next level is how you should do it.  You need to be fast so that you will not make your customer furious, without compromising the quality of your service.